Frequently Asked Questions

SmartEdit Questions

  1. What is the difference between SmartEdit and SmartEdit for Word?
    SmartEdit is a standalone product that can open Word, Open Office and RTF files. It checks a document opened in its interface, and reports any results for editing in that interface. SmartEdit for Word is a Microsoft Word Add-In that installs itself into Word. It cannot be run in isolation - a compatible version of Word must be installed on the user's PC before installation. All its results are displayed inside Word, and all editing is done by the user in Word.
  2. Does a single license cover both SmartEdit and SmartEdit for Word?
    No. They are two different products aimed at writers who work with different tools. Writers who use Microsoft Word heavily would best benefit from SmartEdit for Word. Writers who use other word processing software for their writing would be better served by the standalone version of SmartEdit. A license for one will not work with the other.
  3. Is there a Mac version of SmartEdit?
    No, and we don't have a timescale for when a Mac version will be available. If you'd like to be kept informed about the status of SmartEdit for Mac, signup here. The Windows version of SmartEdit produces a range of reports that can be exported to Excel, PDF, CSV, Text or HTML. These reports can then be used to edit your work in various word processors, and on different operating systems such as Mac and Linux. If you have access to a Windows machine at all, SmartEdit can still be useful to you.
  4. What are the system requirements?
    SmartEdit requires Windows XP (SP3) or greater. This includes Windows 8 and 8.1. During the installation of SmartEdit, the Microsoft framework .NET 4 may be installed. SmartEdit will not run if this Microsoft installation fails. Most PCs already have this framwork installed, but older PCs running XP may not. If there is a problem after installation, you should ensure this Microsoft file is installed by downloading it directly from the Microsoft website here.
  5. Will it run on my iPad, Nexus 7, Surface?
    No to the first two, and possibly to the third. SmartEdit is Windows software, and will not run on any device with a non-Windows operating system. The only tablet it will run on is the Windows Surface tablet that uses Windows 8 Professional as its operating system.
  6. Installation Problems - SmartEdit won't open.
    See question 4 above, and make sure the Microsoft file linked to is installed.

SmartEdit for Word Questions

  1. Which versions of Microsoft Word will SmartEdit for Word work with?
    SmartEdit for Word will work with Word 2013, 2010 and 2007. Both 64 and 32 bit versions are supported. It will also work with the Windows client side versions of Word that come with Office 365.
  2. Will it work with Word on my Mac?
    No, SmartEdit for Word is Windows only. Even if you have a Mac version of Word installed on your Mac, SmartEdit cannot be installed.
  3. There's no icon on my desktop. How do I open SmartEdit for Word?
    SmartEdit for Word is a Microsoft Word Add-In. This means that it exists only within Word. You should open Word and look for the SmartEdit menu Ribbon on the main toolbar. This is a screenshot of the SmartEdit ribbon after it installed itself into Word 2013. If Microsoft Word was open when you ran the SmartEdit for Word installation, you should close it and re-open.
  4. What are the system requirements?
    SmartEdit requires Windows XP (SP3) or greater. This includes Windows 8 and 8.1. During the installation of SmartEdit, the Microsoft framework .NET 4 may be installed. SmartEdit will not run if this Microsoft installation fails. Most PCs already have this framwork installed, but older PCs running XP may not. If there is a problem after installation, you should ensure this Microsoft file is installed by downloading it directly from the Microsoft website here.
  5. How do I install SmartEdit for Word?
    Step by Step instructions on how to install SmartEdit for Word can be found here.
  6. I've installed SmartEdit for Word, but can't see it in Microsoft Word.
    First, have you restarted Word? A restart of Microsoft Word will often fix this problem. If that didn't work follow the steps below.

    On occasion, Word may disable an Add-In. You can check if this is the case for SmartEdit by opening the Word options dialog, and selecting the Add-Ins section. This is what it looks like: Word Options Dialog

    Scroll down to the section called "Disabled Application Add-ins" as shown at position 1 in the above image. If SmartEdit is shown here, it means Word has disabled it. You can enable it it by proceeding to step 2 in the above screenshot, selecting "Disabled Items" from the drop down, and clicking the Go button. The following dialog will then appear: Word Add-Ins Dialog

    In this dialog, make sure that SmartEdit is checked, and exit by clicking OK. If you then restart Word, you should see SmartEdit.

General Questions

  1. What is your Returns Policy?

    There is no automatic right to a refund. Refund requests are judged individually. Try Before You Buy. Fully featured trial versions of both products are available to download before purchase. (Download >>) If you need to extend a trial version of either product before deciding if you wish to purchase a license, email us and we'll send you an extension key.

    In the event that a refund is given, a restocking fee of 10% may apply. This is to cover the costs we still have to pay to our payment collector. Try Before You Buy!

  2. Are upgrades and support included in the price?
    Minor upgrades are free, and support is offered by email for twelve months. SmartEdit is light on support issues, and once installed, problems are rare.